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“Simply put, we started Houston & Hawkes to work with clients such as RBC where great food, engaging hospitality, and honest partnerships are properly valued. You have our personal commitment that we will create something truly special in collaboration with you”

Our Commitments To You

  • Redesign the 5th floor to improve flow, reduce queues and add choice.

  • Expand the hot food offer with better display, flexibility and variety.

  • Source 80%+ locally within 50 miles of Bishopsgate.

  • Showcase seasonal ingredients and supplier stories.

  • Bring food transparency to life through provenance, nutrition and allergens.

  • Use smart tech for ordering, loyalty, engagement and insight.

  • Make wellbeing easier through better choices and reward-led nudges.

  • Invest in the team with training, mentoring and standout development.

  • Deliver five-star hospitality with tailored menus and personal service.

  • Upgrade the 7th floor reception with a premium drinks experience.

  • Create Chef’s Table moments that feel rare, personal and memorable.

  • Move fast, improve constantly and stay fully transparent.

  • Best in class purchasing. Our most recent Quenelles audit was January 2026 where we achieved 17.52% better than average.

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  • Our transparent purchasing will help us achieve our gross profit targets (with like for like tariffs) and will be aided by our commitment to 100% on-site production including all bakery, cakes and critically, grab and go.

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  •  A highly attractive investment proposal whereby we offer up the capital to fund design options one and two on an interest free loan basis. Due to the value of design option three, we propose to share the capital requirements, again on an interest free loan basis.

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  • An ROI is achieved in 2.8, 2.2 and 1.9 years across design proposals one, two and three respectively.

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  • Year on year savings achieved through sales growth, investment and continual customer engagement.

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  • Given our high-quality and bespoke approach, we are proposing a competitive fee at 7%, of which 4.5% is our profit. 

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  • We are committing to place 100% of profit at risk against KPIs in year one and 50 Thereafter.

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  •  A proposal to share the cost of mobilisation with a contribution from us of £35.3k.

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  • A rethink around the team and resources with an overall reduction of headcount from 34 to 32 whilst incorporating important new roles such as a head baker and head barista to drive margin and standards.

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